Customer Service Shipping Policy

Costs | Restrictions | International Orders | Mail An Order Form | Returns

COST
Continental United States, Alaska, Hawaii, and Puerto Rico*
Total Price of Merchandise Standard Delivery BPS Express Delivery*
$0.00 - $15.00 $3.95 $9.95
$15.01 - $25.00 $4.95 $10.95
$25.01 - $35.00 $5.95 $11.95
$35.01 - $55.00 $6.95 $12.95
$55.01 - $75.00 $7.95 $13.95
$75.01 - $100.00 $8.95 $14.95
$100.01 - $125.00 $9.95 $15.95
$125.01 - $200.00 $10.95 $16.95
Over $200.00 $12.95 $18.95
*Excludes weekends and holidays
BPS Express Delivery Allow 3 or 4 Day Delivery*(**)
(Continental United States only)
Standard Delivery charge plus...................................$6.00
For 2-day multi-package*(**)
(must order by 1:00pm CST, Monday - Friday):
For First Package Add.................................$12.00
For Each Additional Package Add................$8.00
For overnight delivery*(**)
(must order by 1:00pm CST, Monday - Friday):
For First Package Add..................................$21.00
For Each Additional Package Add..............$16.00 
*Some restrictions apply:

  • There may be additional shipping on heavy items.

  • Add $1.75 for each rod ordered to cover rod tube charge.

  • Hazardous merchandise cannot be shipped by air.
    A hazardous charge may be applied.

  • Shipping and handling charges subject to change without notice.

*Must provide a street address as the carrier can not deliver to a PO Box.

PAL-APO/FPO Addresses:
Add $2.00 to standard delivery rate.

Countries Outside Continental United States including U.S. Possessions

  • For faster service and shipping information: call 1-417-863-2499, Monday thru Friday 7:30am - 5:00pm CST. FAX 417-873-5060 anytime day or night. We must have a phone and/or FAX number before we can ship your order. You will be advised of actual shipping charges when you place your order by phone. If you order by mail, please send 20% of the merchandise value for shipping and handling. We will evaluate your order weight and determine the most economic method of shipment. If our calculations are less than the amount you have included with your order, we will charge you the lower amount and refund the difference.

  • Payment must be made in United States funds (by cashiers check or money order), American Express, Discover, MasterCard, or Visa. Credit Card use is suggested as the exchange rate is automatically calculated.

  • Duty and any other import taxes are not prepaid. Products over 42" (106 cm) in length cannot ship via surface. Non-insurable orders are the customer's responsibility.
Mail an Order Form
If you'd prefer to Mail us your order, click below on "Print an Order Form"
and select 'Print' from your browser's menu.

Print an Order Form

Complete the form and mail it to us at the address below.

Bass Pro Shops®
2500 E. Kearney
Springfield, MO 65898-0123

Or call:

U.S.A. and Canada
Toll-Free 24 Hours
1-800-BASS-PRO
(1-800-227-7776)

Outside U.S.
1-417-863-2499
Returns

International
You must call or fax for return authorization before returning merchandise by an air carrier. Please contact us in a timely manner if you have a question regarding an order. Please refer to the information provided on the back of your invoice.

International Customer Service:
Phone 417-863-2499
Fax 417-873-5060
Call Monday - Friday 7:00 - 5:00 (CST)

Continental United States
For the fastest service, a return should be made within 30 days of purchase and be accompanied by the purchase invoice. Returns after 30 days will be on an inspection basis. Just fill out the back of your invoice -- use the return label provided and send ground UPS or insured parcel post. Sorry, no COD will be accepted.

Send merchandise to:
BPS Customer Return
Suite R., 2300 E Turner
Springfield, MO 65898

NOTE: Merchandise covered by manufacturer's warranty must be sent directly to the manufacturer for replacement or repair.

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